About Us

Cloudsmith is the world’s most powerful artifact management platform. Software organizations of all sizes use Cloudsmith to protect and manage their software supply chain. Running at cloud scale in a multi-tenant software-as-a-service (SaaS) model, Cloudsmith hosts repositories that proxy and cache public open-source software (OSS) indexes, providing a platform that organizations can use to scan artifacts for security vulnerabilities, licensing issues, and malware, as well as implement policies that govern the use of artifacts and act as a dependency firewall. We support over 30 formats, with broad support for languages, containers, and operating system libraries. Cloudsmith is built for the enterprise, supporting modern security protocols and providing advanced features for observability, integration, and orchestration. Customers use Cloudsmith as part of their CI/CD build chain, as well as for developer-native distribution of their own artifacts and binaries to end-customers.

About the role

As the first technical writer at Cloudsmith, you will learn how Cloudsmith products work, and then create a documentation experience that helps others become experts, too. You will write technical documentation from scratch, help engineers draft documentation, and review and approve documentation contributions from others. You will help us deliver a great learning experience through our documentation, ensuring accuracy, completeness, and an intuitive information architecture. You will incorporate multimedia assets such as screenshots and video where appropriate.

This role is collaborative. You can expect to partner closely with product and engineering to learn how features work and ensure documentation is ready for launches, and with our sales and customer success teams to continuously improve Cloudsmith’s documentation. Cloudsmith’s documentation is cited as one of our most powerful differentiators, and you’ll be responsible for ensuring we maintain the high standards that have enabled new and existing customers to get the most out of Cloudsmith.

In this role, you will:

• Document new products and features, and review, edit and publish contributions from others

• Document guides and best practices for our customers and users

• Create and manage multimedia assets including screenshots and videos that are part of our documentation and learning experience

• Manage and publish content to Cloudsmith’s changelog

• Organize existing documentation into a logical flow and navigation to enable discoverability

• Solicit feedback about the documentation experience, and manage and deliver on a backlog of improvements

• Maintain content quality through curation and content performance analysis

• Empower others to write good documentation via clear information architecture and style guides

• Be an informed user of Cloudsmith’s products, features and integrations

• Work with Cloudsmith’s partners to ensure their documentation about Cloudsmith is accurate and complete

Who should apply

Minimum requirements

• 7+ years of technical writing experience, preferably for an audience of software developers
• Curious, creative and motivated to learn
• Proficient in HTML and Markdown
• Conversant in “docs as code” and git-based version control workflows
• Familiar with DevOps tools 
• Adept at communicating technical concepts clearly and precisely
• Experienced in structuring content to be easy to discover, navigate and browse

Though not required, you may be a great fit for the team if you also:

• Have experience working with other technical content creators
• Can validate workflows using developer tooling
• Have managed ongoing, multi-stakeholder projects
• Embrace a fast-moving startup environment

In short, you are:

• Highly skilled
• Creative
• Hands-on
• Adaptable
• Detail-oriented
• Fast

Benefits:

• Competitive Salary and Equity Package
• Comprehensive Health, Dental, and Vision Insurance
• Generous Annual Leave and Flexible Working Policies
• Professional Development Budget for Conferences and Training
• Dynamic, Innovative, and Supportive Work Environment

Health and Wellness

Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer parental leave and health benefits that can cover you and your dependents up to 100%. We also offer flexible family-friendly working policies.

Personal Growth

You will have an enormous scope to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us.

Hybrid Work

Cloudsmith is based in Belfast, and we use out HQ regularly for activities like bi-weekly development review sessions and operations team in-office days. We also hold all-hands offsites in Belfast a few times per year, with guest speakers and team activities. On a day-to-day basis, most Cloudsmithers work remotely, so we really rely on our online collaboration tools!


About Equal Opportunity

We’re an equal opportunities employer who is proud to nurture a workplace that welcomes applications from individuals of all races, genders, and ethnic groups and we do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.