About Cloudsmith

Cloudsmith is transforming how organizations handle software artifacts and secure their supply chains. As a fully managed multi-tenant Software as a Service (SaaS) platform, we enable organizations to build software better, through best-in-class artifact management and software supply chain security. Our vision is to become the software supply chain itself, powering the future of software delivery.

We are the world's most potent artifact management platform, built by developers for developers. Our platform supports over 30 formats spanning languages, container formats, and operating systems, with enterprise-grade features, including vulnerability and security scanning, world-class policy management and enforcement, and web-scale to handle the Fortune 500. Organizations integrate Cloudsmith as critical infrastructure into their development, deployment, and distribution pipelines, trusting us to protect and accelerate, no matter the scale.

Backed by top-tier investors and on a trajectory toward IPO and beyond, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. We operate at the cutting edge of cloud-native technology, tackling complex distributed systems challenges that directly impact millions of developers. Now is an exciting time to join us as we revolutionize how organizations deliver and secure software and help write the next chapter of our rocketship growth story.

The Role

We are hiring an Operations Support Technician to join our Operations team. This hands-on role is focused on enabling the day-to-day technical needs of employees in our company HQ in Belfast city centre and beyond, and supporting the technical logistics of company offsites and events.

The Operations team exists to make work easier, smoother, and more productive for everyone at Cloudsmith. Your role will support that mission by helping with physical logistics, couriering, equipment setup, local coordination, and employee support between the physical and digital worlds.

You will be present when someone needs help with their on-site workspace, when equipment needs to be diagnosed or fixed, or when we need to prepare a space technically for a company gathering. You will work closely with other teams, especially IT Ops, while focusing on business and people enablement with technology.

Required Experience, Qualities & Skills

As an Operations Support Technician at Cloudsmith, you will:

• Provide first-line technical support at Cloudsmith HQ for setup of laptops and other technology-related equipment, handovers, and collections.

• Resolve on-site hardware issues such as faults for displays, cameras, phones, printers, and networks.

• Coordinate with facilities and vendors to resolve infrastructure issues, including network outages, maintenance schedules, and access control.

• Work with Cloudsmith’s warehousing and procurement partners to track, receive, ship, and store hardware, accessories, and other equipment.

• Maintain accurate inventory records, ensuring spare stock is available and stored adequately for operational needs (cables, docks, peripherals).

• Support onboarding and offboarding workflows that involve workspace logistics or physical setups.

• Prepare and manage AV, power, and internet access for company offsites and team events.

• Assist staff with using procurement portals and self-service tools to request approved equipment.

• Create and maintain guides, manuals, and short videos to help staff understand how to use workplace tools or resolve common issues, including standard diagnostics or frequently asked questions.

• In collaboration with the Operations team, participate in regular cost reviews of equipment vendors and recommend adjustments for budget alignment.

• Escalate identity, access, or corporate systems issues to the IT Ops team.

• Be flexible, such as supporting IT Ops when members are on leave.

Cultural Values We're Looking For

For signs that you’re a good fit, you will be:

• Hands-on experience working with tech like Mac laptops, AV equipment, displays, and networking gear.

• Comfortable troubleshooting hardware and connectivity issues.

• Experienced in supporting collaboration tools such as Slack, and detailed knowledge within Google workspace and Apple devices.

• Highly organised and methodical in maintaining inventories and tracking hardware.

• Confident and clear communicator who enjoys helping others and can document repeatable processes.

• Proactive, practical, and able to take ownership of tasks and follow through.

• Able to lift, move, and set up equipment or prepare rooms for meetings and events.

• Based near Belfast and on-site at HQ most of the week, plus essential attendance quarterly at company offsites in a supporting role.

Impact & Opportunity

This role offers the chance to step in and advance a brand new role at Cloudsmith, to identify adjustments, improvements, and in line with our company values, make Cloudsmith HQ #JustBetter as we grow out our team and workplace. From startups to Fortune 500 companies, your work will directly impact how organizations control and secure their software supply chains.

Growth & Development

This is a newly created position allowing for development within the Operations team, and with a dotted line to the wider IT and Security teams, an opportunity to learn, grow and understand what’s under the hood at Cloudsmith.

Benefits, Location & Work Environment

Note: You must be based in Northern Ireland, and have the right to work independently without requiring sponsorship. This is a primarily in-person role based in Belfast.Quarterly attendance will be required on location to support team events and offsites.

Headlines

• The position is based in Northern Ireland, and on-site at Cloudsmith HQ most of the time.

• A competitive compensation package, including equity.

• With comprehensive health, dental, and vision insurance.

• Plus, generous annual leave and flexible working policies to suit your lifestyle.

• Including a professional development budget for conferences and training.

• In a dynamic, innovative, trust-centric, and supportive work environment.

• With the opportunity to shape a fast-growing Series B startup (and beyond).

• Travel may also be required for events and customers.

Health and Wellness

Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and wellbeing benefits along with flexible family-friendly working policies.

Personal Growth

You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us.

Facilities

Cloudsmith is headquartered in Belfast, Northern Ireland, with fully-equipped office space that’s open 24x7. We use our H.Q. regularly for activities like working sessions, team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands offsites in Belfast thrice yearly, with guest speakers and team activities. Many Cloudsmithers work remotely, so we rely on our online collaboration tools; Slack, Google Docs, Linear, and other popular collaboration tools are how we work.

About Equal Opportunity

Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.