We’re looking for a Lead Technical Writer to own and elevate Cloudsmith’s documentation experience end to end, setting the standards, refining the structure, and creating documentation that helps developers succeed.

About Us

Cloudsmith is the world’s most powerful artifact management platform. Software organizations of all sizes use Cloudsmith to protect and manage their software supply chain. Running at cloud scale in a multi-tenant software-as-a-service (SaaS) model, Cloudsmith hosts repositories that proxy and cache public open-source software (OSS) indexes, providing a platform that organizations can use to scan artifacts for security vulnerabilities, licensing issues, and malware, as well as implement policies that govern the use of artifacts and act as a dependency firewall. We support over 30 formats, with broad support for languages, containers, and operating system libraries. Cloudsmith is built for the enterprise, supporting modern security protocols and providing advanced features for observability, integration, and orchestration. Customers use Cloudsmith as part of their CI/CD build chain, as well as for developer-native distribution of their own artifacts and binaries to end-customers.

The Role

As Lead Technical Writer, you’ll learn how Cloudsmith products work and build a documentation experience that helps others become experts too. You’ll define and implement the standards and processes that make our documentation clear, consistent, and scalable. You’ll help deliver a great learning experience through our docs by ensuring accuracy, completeness, and an intuitive information architecture, and by incorporating multimedia assets such as screenshots and videos where they add value. You’ll work closely with Product and Engineering to make sure every feature ships with great documentation.

You care deeply about the impact of your work and use insights and feedback to continuously improve Cloudsmith’s documentation. Our documentation is one of Cloudsmith’s most powerful differentiators, and you’ll be responsible for maintaining the high standards that help our customers get the most out of the platform.

Key Responsibilities 

• Own Cloudsmith’s documentation content, setting standards, refining the information architecture and defining and maintaining publishing workflows.

• Write and maintain high-quality documentation across product areas, including product guides, tutorials, API references, and release notes.

• Partner with product managers and engineers to document new features as they ship.

• Continuously improve discoverability and usability through feedback, analytics, and iteration.

• Maintain and expand the style guide to help others write clearly and consistently.

• Create and manage multimedia assets, including screenshots and videos that enhance our documentation and learning experience.

• Be an informed user of Cloudsmith’s products, features and integrations

• Support partner integrations by ensuring partner documentation about Cloudsmith is accurate and complete.

Required Experience, Qualities & Skills

Minimum requirements

• 7+ years of experience writing developer-focused documentation for complex products (e.g. APIs, SDKs, DevOps tools, or infrastructure software).

• Deep familiarity with Markdown and Git-based workflows.
  Experience with static site generators or documentation frameworks

• Strong understanding of how to structure content for clarity and discoverability.

• Adept at communicating technical concepts clearly and precisely.

• Comfortable working cross-functionally with engineers and product managers.

• Curious, adaptable, and motivated to learn how products work from the inside out.

Though not required, you may be a great fit for the team if you also:

• Experience building or maintaining documentation systems or style guides.

• Familiarity with OpenAPI, REST/GraphQL doc generation, or CI/CD pipelines for docs.

In short, you are:

• Highly skilled

• Creative

• Hands-on

• Adaptable

• Detail-oriented

• Fast

Benefits, Location & Work Environment

Note: You must be based in Ireland or the United Kingdom or the USA and have the right to work independently without requiring sponsorship.

Headlines

• A position based in Ireland or the United Kingdom [or the USA.

• A competitive compensation package, including equity.

• With comprehensive health, dental, and vision insurance.

• Plus, generous annual leave and flexible working policies to suit your lifestyle.

• Including a professional development budget for conferences and training.

• In a dynamic, innovative, trust-centric, and supportive work environment.

• With the opportunity to shape a fast-growing Series B startup (and beyond).

• Regular (monthly-ish) travel may be required for team meetings.

• Regular (quarterly-ish) travel may also be required for events and customers.

• All offers of employment are subject to the satisfactory completion of background checks, which are required for every role at Cloudsmith.

Health and Wellness

Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and wellbeing benefits along with flexible family-friendly working policies.

Personal Growth

You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us.

Facilities

Cloudsmith is headquartered in Belfast, Northern Ireland, with fully-equipped office space that’s open 24x7. We use our H.Q. regularly for activities like working sessions, team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands offsites in Belfast thrice yearly, with guest speakers and team activities. Many Cloudsmithers work remotely, so we rely on our online collaboration tools; Slack, Google Docs, Linear, and other popular collaboration tools are how we work.

About Equal Opportunity

Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.