Workplace Manager

TL;DR: Cloudsmith is hiring a proactive, people-first Workplace Manager to be the heartbeat of our headquarters, keep our business operations running smoothly, and our team of legends thriving.

Workplace & Culture: You’ll be one of the first friendly faces new team members and guests meet. For new Cloudsmithers you’ll create a warm, inclusive onboarding experience and make sure they have everything they need to hit the ground running. You’ll be the lead for the go-to-function for all-company support, questions, and practical problem-solving. 

BizOps: You’ll manage a small operational team and partner closely with HR on onboarding and offboarding logistics, collaborate with internal teams and external partners, be responsible for coordinating and executing company events, and understand how the wider operations function connects—so you can support it from a technical, logistical, and operational perspective.

We’re looking for someone who values culture and its importance in the workplace, who is uber-organised, and naturally helpful, with a calm undercurrent and strong communication skills. If you love culture-setting, bringing positive vibes to any room, creating great workplace experiences, and want to grow with a fast-scaling SaaS rocketship - this could be the perfect fit!

About Cloudsmith

Cloudsmith is transforming how organizations handle software artifacts and secure their supply chains. As a fully managed multi-tenant Software as a Service (SaaS) platform, we enable organizations to build software better, through best-in-class artifact management and software supply chain security. Our vision is to become the software supply chain itself, powering the future of software delivery.

We are the world's most potent artifact management platform, built by developers for developers. Our platform supports over 30 formats spanning languages, container formats, and operating systems, with enterprise-grade features, including vulnerability and security scanning, world-class policy management and enforcement, and web-scale to handle the Fortune 500. Organizations integrate Cloudsmith as critical infrastructure into their development, deployment, and distribution pipelines, trusting us to protect and accelerate, no matter the scale.

Backed by top-tier investors and on a trajectory toward IPO and beyond, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. We operate at the cutting edge of cloud-native technology, tackling complex distributed systems challenges that directly impact millions of developers. Now is an exciting time to join us as we revolutionize how organizations deliver and secure software and help write the next chapter of our rocketship growth story.

The Role

We are seeking a highly capable, solutions-oriented Workplace Manager to lead day-to-day business operations at HQ while serving as a trusted operational partner to the Cloudsmith leadership team, including the Head of HR, the CFO, and the CEO.

This role reflects a hands-on, site-based leadership opportunity focused on operational excellence, workplace experience, and culture. Reporting to the Head of HR, the Workplace Manager will oversee business operations, manage two support staff and support the Office of the CEO. The role naturally works closely with the senior leaders of HR and Finance to improve efficiencies across the organisation.

This is a dynamic role for someone who thrives on variety, enjoys problem-solving, and can confidently move between operational, administrative, and cultural leadership responsibilities.

You’ll form part of a wider business operations team (including Finance and HR) to provide support to all Cloudsmithers, whether they are working on site or remotely. Sharing responsibilities to support a world-class software company with world-class business operations.

Note: You must have the right to work without sponsorship and reside in Northern Ireland within an easily commutable distance to our Belfast City Centre HQ.

All offers of employment are subject to the satisfactory completion of background checks, which are required for every role at Cloudsmith.

Key Responsibilities

Operational Leadership

• Provide oversight of the day-to-day running of HQ, ensuring the workplace remains safe, welcoming, and set up for productivity, with operational delivery led by the Operations Support Coordinator.

• Acting as the central operational hub for the office and the company.

• Manage all Belfast-based vendor relationships, office supplies, and equipment.

• Oversee facilities, health & safety compliance, and building management in partnership with our co-working partners.

• Oversee onboarding logistics to ensure a smooth and welcoming experience for new joiners, with execution delivered through the wider Operations team. 

• Proactively identify opportunities to improve processes, workflows, and the overall workplace experience. Remove friction from workflows and proactively resolve issues. You’re biased toward action: You don’t wait for perfect instructions. You figure out what “good” looks like, propose a plan, and execute alongside operations colleagues.

• Own office layout planning and optimisation, ensuring our space evolves effectively as teams scale, including seating plans, neighbourhoods, meeting-room configurations, and space forecasting as teams continue to scale.

• Act as program manager for daily business operations and be a leverage-seeker: You don’t just think about how to “do the task”. You ask how we can do it in half the time next week, and automate it the week after.

• Provide direction and prioritisation for operational activity, empowering the Operations team to deliver effectively while ensuring alignment with business need. 

• Act as the operational lead for workplace programmes and improvements, focusing on scalability, efficiency and long-term effectiveness rather than day-to-day task delivery.

• Clearly communicate and keep people aligned with crisp updates, good docs, and the right level of context.

Line Management

• Directly manage and develop two support staff.

• Conduct regular team syncs, 1:1s and performance reviews.

• Prioritise workloads and ensure high service standards.

• Foster a positive, collaborative and high-performing team environment.

Office of the CEO Support

• Support preparation for executive-level meetings and cross-functional coordination (Board of Directors, customers, vendors, cross-department workshops).

• Serve as a visible leader of the Cloudsmith operations team, with a finger on the pulse of the company.

HR & Finance Partnership

• Work closely with HR on engagement, culture, and workforce initiatives.

• Collaborate with Finance to monitor operational spend and identify cost efficiencies.

• Support budgeting for workplace initiatives and events.

• Contribute to workforce and operational planning discussions.

Events

• Provide overall ownership and strategic oversight of company-wide events and experiences end-to-end, working with external vendors to deliver them. This includes, but is not limited to, regular departmental in-person workshops and two annual all-employee events on location in Belfast. 

• Ensuring all events are well-executed, cost-effective, aligned with company culture and objectives, and delivered by the wider Operations team. 

• Plan and deliver company and team events, socials, and initiatives that connect and energise our workforce. Departments will actively plan to come together in person to strategise or work on projects. 

• Continuously evaluate and improve the impact and efficiency of events and experiences, identifying opportunities to scale, streamline, and enhance outcomes over time.
  

Workplace Experience & Culture

• Serve as a Culture Champion across the entire organisation, leading by example and consistently embodying the Tao of Cloudsmith in everything you do.

• Maintain a welcoming, positive, and supportive office environment.

• Work closely with HR on culture initiatives, considering all aspects of any changes.

• Lead internal engagement initiatives and events - this includes departmental hackathons, workshops, get-togethers.

• Manage company swag inventory and distribution. You’ll work with the Brand team to identify items and create approved designs for staff and events materials based on the longevity of the company brand.

• Act as the friendly face of HQ for employees and visitors.

(Optional) Social media: be willing to curate posts and create content on your own profile that shines a light on the company in a positive light.

What success looks like

• The team moves faster because you remove friction and create repeatable systems.

• Important work doesn’t get dropped because you bring structure and follow-through.

• Recurring tasks become automated or dramatically easier.

• We scale without adding unnecessary processes.

What We’re Looking For

Experience

• 3+ years’ proven experience in workplace management, office operations, or employee experience.

• Experience of startup life, ideally in a tech or high-growth environment.

• Experience managing people.

• Experience supporting senior leaders or executive teams.

Exposure to HR and/or Finance collaboration is advantageous.

Skills & Capabilities

• Strong organisational and operational management skills.

• Ability to be forward-thinking while delivering on day-to-day outputs.

• Excellent problem-solving ability with a “figure it out” mindset.

• Organised, detail-oriented, and able to manage multiple shifting priorities effectively across multiple functions.

• High emotional intelligence and strong interpersonal skills.

• Financial awareness and process improvement mindset.

• Strong communication skills (written and verbal).

• Comfortable with ambiguity and change - thriving in a fast-paced scaling company.

• Ability to balance strategic thinking with hands-on execution.
  

Personal Attributes

• Positive, proactive, and solutions-driven.

• Adaptable and comfortable wearing multiple hats.

• Naturally supportive and service-oriented.

• Curious about how the business works and keen to understand departmental needs.

• Committed to building a happy, engaged workforce.

• Be detailed, and dependable: catch what others miss, especially when the stakes are high, and the details matter.

• Calm in the chaos - you’ll need to bring this, so ideal if you are this!

Working With Others

This role is very much one that straddles other teams and departments, when working at Cloudsmith, you will:

• Form part of a wider Operations team, working closely with HR, Finance, IT Operations.

• Lead a team of two; Operations Coordinator and Technician.

• Have access to and should be interested in understanding other departments like Engineering, Product, and Customer Success.

• Collaborate with IT Ops for seamless onboarding of new Cloudsmithers.

• Work closely with external vendors for company events and HQ.

• Use shared team channels on Slack to triage and route requests (e.g., “Ask Ops”).

• You’ll be front-line support to a 150+ strong workforce with varying levels of asks or needs; you’ll need to be patient, friendly, approachable, methodical, and communicative.

Why This Role Matters

Cloudsmith is scaling fast, and there are many moving parts to a high-growth company. Our Operations team are the glue that keeps the organisation together and focused on what they do best. The role is one to not only keep the wheels greased, but to bring the positive vibes and operational excellence to empower others - when they know you’ve got it, the rest will feel it too!

Your presence and support will help everyone at Cloudsmith work better, feel supported, and be the friendly face they come to rely on.

Location and Work Environment

• This is an in-person role based in Belfast city centre BT1 address.

• Attendance at company and team events will be required, and on occasion, will be out of hours.

Benefits

Health and Wellness

Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and well-being benefits along with flexible family-friendly working policies.

Personal Growth

You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us.

Facilities

Cloudsmith is headquartered in Belfast, Northern Ireland, with fully equipped office space that’s open 24/7. We use our H.Q. regularly for activities like working sessions, team planning, and meets and greets. We also hold all-hands offsites in Belfast twice yearly, with guest speakers and team activities. Many Cloudsmithers work remotely, so we rely on our online collaboration tools; Slack, Google Docs, Linear, and other popular collaboration tools are how we work.

About Equal Opportunity

Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.