Senior Support Engineer
[Guidance: Search for square brackets to see/replace guidance text like this one or placeholders that tell you what to write about. Delete both appropriately throughout the doc before submitting the job for review.]
TL;DR: We're seeking a [broad one-liner summary of the rest of the job].
About Cloudsmith
Cloudsmith is transforming how organizations handle software artifacts and secure their supply chains. As a fully managed multi-tenant Software as a Service (SaaS) built on AWS, our mission is to enable organizations to tackle scale and complexity through best-in-class artifact management and to secure software by default. Our vision is to become the software supply chain itself, powering the future of software delivery.
We are the world's most potent artifact management platform, built by developers for developers. Our platform supports over 30 formats spanning languages, containers, and operating systems, with enterprise-grade features, including vulnerability and security scanning, world-class policy management and enforcement, and web-scale to handle the Fortune 500. Organizations integrate Cloudsmith as critical infrastructure into their development, deployment, and distribution pipelines, trusting us to protect and accelerate, no matter the scale.
Backed by top-tier investors and on a trajectory toward IPO, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. We operate at the cutting edge of cloud-native technology, tackling complex distributed systems challenges that directly impact millions of developers. Now is an exciting time to join us as we revolutionize how organizations deliver and secure software and help write the next chapter of our rocket-ship growth story.
The Role
As a [job title] reporting to [manager title]. This role [describe what the role does]. You'll be responsible for [describe the broad responsibility of the role].
Key Responsibilities
[Guidance: Word them in a friendly and conversational manner; ideally, you will have between 6-10 bullet points across 1-4 groups.]
[Group 1; e.g., "Strategic Leadership"]
- [Responsibility 1]
- [Responsibility 2]
- ...
- [Responsibility N]
[Group 2; e.g., "Security Engineering & Architecture"]
- [Responsibility 1]
- [Responsibility 2]
- ...
- [Responsibility N]
Required Experience, Qualities & Skills
[Guidance: Word them in a friendly and conversational manner; ideally, you will have 6-10 bullet points across 1-3 groups. The first group should include the years of experience or equivalent in the first line item.]
[Group 1; e.g., "Technical Expertise"]
- [Requirement 1]
- [Requirement 2]
- ...
- [Requirement N]
[Group 2; e.g., "Domain Knowledge"]
- [Requirement 1]
- [Requirement 2]
- ...
- [Requirement N]
Cultural Values We're Looking For
[Guidance: Tie together the Tao of Clouidsmith, the way we want to work, into the requirements for the job where the culture will get it done. For example, "Strategic Vision: Ability to see the big picture while understanding technical details."]
- [Value 1]
- [Value 2]
- ...
- [Value N]
Impact & Opportunity
This role offers the chance to [describe its impact, followed by a line or two of extra detail specific to their role]. From startups to Fortune 500 customers, your work will directly impact how organizations secure their software supply chains.
Growth & Development
[Guidance: An optional section to describe how the role might grow into a more senior role later; e.g., an engineer may develop into an engineering manager route, or it may develop into a higher point in the technical organization.]
Benefits, Location & Work Environment
Note: You must be based in Ireland or the United Kingdom [(or the USA)] and have the right to work independently without requiring sponsorship.
Headlines
[Guidance: Customize the following as necessary.]
- [A remote-first position based in Ireland or the United Kingdom [or the USA].]
- A competitive compensation package, including equity.
- With comprehensive health, dental, and vision insurance.
- Plus, generous annual leave and flexible working policies to suit your lifestyle.
- Including a professional development budget for conferences and training.
- In a dynamic, innovative, trust-centric, and supportive work environment.
- With the opportunity to shape a fast-growing Series A startup (and beyond).
- Regular [(monthly-ish)] travel may be required for team meetings.
- Regular [(quarterly-ish)] travel may also be required for events and customers.
Health and Wellness
Regardless of your location, we deeply care about our staff's and their families' health and wellness; a sustainable pace is essential. In addition to generous annual leave (PTO), we offer parental leave and health benefits to cover you and your dependents up to 100%. We also offer flexible, family-friendly working policies.
Personal Growth
You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us.
Hybrid / Remote First
Cloudsmith is headquartered in Belfast, Northern Ireland, and we use our H.Q. regularly for activities like team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands offsites in Belfast (or otherwise) thrice yearly, with guest speakers and team activities. Most Cloudsmithers work remotely, close and far, so we rely on our online collaboration tools; Slack is how we work.
About Equal Opportunity
Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.
The Final Word
We're looking for someone who can balance [attribute with attribute], has the experience to build a [something they are building], and is fearless in rolling up their sleeves when needed. We're critical infrastructure by developers / for developers and building the world's software supply chain platform and ecosystem. We want to hear from you if you're excited to build [something fundamental] with a lasting impact on the software industry from today until IPO.
- Department
- Customer Success
- Role
- Support Engineer
- Locations
- India
About Cloudsmith
Senior Support Engineer
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